Terms of service

1. Operator and contact

Tracking Alpha provides the service. The operator's legal name, postal address, and registration or tax details, if applicable, must be inserted here before these Terms are approved for paid launch. Questions can be sent to support@trackingalpha.app.

2. Eligibility and account security

You must be at least 18 years old and legally able to enter this agreement. You must provide accurate information, keep your sign-in method secure, and promptly tell us about suspected unauthorized access. You are responsible for activity through your account unless applicable law says otherwise. Founding capacity is reserved only when checkout begins; searching for an asset does not reserve access.

3. Research service, not investment advice

Tracking Alpha organizes and monitors public information for assets you choose. It is not an investment adviser, broker, fiduciary, exchange, or trading service. It does not assess suitability, recommend securities or transactions, execute trades, provide valuations, price targets, portfolio construction, or trade timing, or guarantee coverage, accuracy, investment performance, or loss prevention. Severity, support, challenge, and similar labels are research aids, not buy, hold, or sell signals. You remain responsible for checking cited sources and making your own decisions.

4. Your content and instructions

You retain rights in the thesis text, feedback, and other content you submit. You give us a limited, worldwide license to host, reproduce, process, and transmit that content only as needed to provide, secure, maintain, and support the service. You confirm that you have the rights needed to provide it. Do not submit special-category personal data, confidential third-party information, or information you do not want processed by the providers described in the Privacy notice.

If you send suggestions or product feedback, you allow us to use them to improve the service without payment or an obligation to implement them. This does not transfer ownership of your thesis content or personal data.

5. AI processing and public sources

The service uses automated models and public-web providers to identify companies, draft thesis claims, discover and retrieve public material, summarize developments, and estimate how a development may relate to a thesis. Most output is delivered without advance human review. Models can invent details, miss qualifications, confuse dates, periods, units, entities, listings, or currencies, and associate an item with the wrong asset or claim.

Monitoring uses bounded public-web searches and can miss or delay material developments because of query limits, provider outages, paywalls, source availability, language, timing, or model judgment. A completed check is not an all-clear. Public sources can also be late, wrong, corrected, or incomplete. Check the publisher, date, context, and cited source, and use a primary source when the distinction matters. Public material remains subject to its source's terms and rights. Links and references are provided for research convenience, do not imply endorsement, and remain controlled by their publishers or other third parties.

6. Subscription, renewal, and limits

The Founding Investor plan is displayed at $20/month, billed in advance each month, and renews automatically until canceled. It includes up to 25 active assets, and the founding cohort is capped at 25 accounts. Taxes may apply. The price, renewal date, tax, and total shown at checkout control if display copy is stale. For founding accounts, the base subscription price is protected for the first 12 consecutive monthly billing periods. Taxes and separately purchased services are outside that protection.

When checkout identifies Link or Stripe as the merchant of record, your purchase transaction is with that named merchant. It handles payment collection, transaction taxes, receipts, disputes, transaction support, and any refund it processes. Tracking Alpharemains responsible for delivering and supporting the product. The checkout terms control transaction-specific details.

The payment provider may retry a failed recurring charge. The service may allow a seven-day grace period while payment is unresolved, then pause monitoring or make the account read-only until payment is restored or the subscription ends.

7. Cancellation and access

You may cancel at any time through the billing controls in your account or by contacting support. Cancellation stops future renewal. Unless a refund or mandatory law requires otherwise, paid access continues through the current billing period. After paid access ends, monitoring and AI features may stop or become read-only. You may request an account data export or account deletion through support while the account exists.

8. Refunds and statutory withdrawal rights

As a voluntary founding guarantee, you may request a refund of the initial subscription charge within 14 calendar days after that charge by emailing support@trackingalpha.app from the account email. An eligible refund includes the initial subscription charge and any transaction tax refunded by the merchant of record. Provider and bank processing times can vary. Link or Stripe may also accept transaction-support or refund requests under the terms shown at checkout. Approved refunds end paid entitlement. This voluntary guarantee does not cover renewals, duplicate or abusive requests, or requests outside the 14-day window, except where applicable law requires otherwise. It does not restrict any cancellation, withdrawal, refund, conformity, or other consumer right that cannot lawfully be restricted. Where mandatory law gives you broader rights, those rights control.

9. Acceptable use

Do not misuse the service, probe or bypass security or usage limits, interfere with other users, scrape or redistribute restricted source material, submit content you lack rights to use, reverse engineer protected systems except where law permits it, or use the service for unlawful, deceptive, market-manipulative, or automated trading activity. We may apply proportionate limits to protect the service and its providers.

10. Our service and intellectual property

We and our licensors retain rights in the service, software, design, and original content we provide. Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable right to use the service during your entitlement. No right to source material owned by third parties is granted beyond what applicable law or the source itself allows.

11. Changes, suspension, and termination

The founding beta may change as we learn. We may limit or suspend access to protect users or the service, address nonpayment or a material breach, comply with law, or respond to a provider outage. We may discontinue the service with reasonable notice where practical. You may request an export or account deletion, subject to information we must retain for payment, security, tax, legal, or dispute purposes. Material changes to these Terms receive a new version and renewed acceptance where required.

12. Beta warranty disclaimer

The service can be interrupted and can miss, delay, duplicate, misclassify, or incorrectly summarize information. To the extent permitted by law, it is provided on an as-is and as-available basis without implied warranties of uninterrupted availability, accuracy, fitness for a particular purpose, or non-infringement. Nothing in these Terms limits a warranty or consumer guarantee that applicable law does not allow us to exclude.

13. Responsibility and liability

You are responsible for investment decisions and for losses caused by acting without checking primary sources. Before paid launch, counsel must approve a proportionate liability provision and any cap that applies to the operator and the intended launch countries. Nothing may exclude or limit liability where doing so is unlawful, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where applicable.

14. Governing terms and disputes

Mandatory consumer protections and courts available to you under applicable law remain available. Before paid launch, counsel must insert the operator's governing-law and dispute provisions and confirm they do not take away mandatory rights. If one provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. These Terms and the checkout terms form the agreement for the service. The Privacy notice explains data handling and is not a separate contract.